Tips For Providing Better Customer Service With Your Website
Customer service plays a huge role on your bottom line. However our Warrington website design team feel, for most small businesses, customer service is the last priority given the limited resources. Bad customer service directly affects your sales.
Your marketing efforts lead to your first set of customers. However, your customer service efforts will lead to future purchases from recommendations, referrals and existing customers.
If your customers have a bad experience with you, it’s likely that they would not do business with you, nor will they refer you.
The good news is that you can leverage your website to your advantage, and provide excellent customer service. The key is to help the customer find the information they’re looking for easily and quickly. This effort will help cut down the customer support requests to a great extent.
Our Warrington website design team has put together some strategies that will come handy.
The very first thing to do is to make all the essential information available on your website. This includes:
- Phone number
- Price list
- Product and services
- Hours of operation
- Deals and specials
- Return policy
- Menu (for restaurants)
Your visitors and customers expect to see this basic information on your website. By listing out the basic information, you have won your visitors already. A professional Warrington website design can easily help you with this.
Have a page dedicated to the frequently asked questions. Compile a list of frequently asked questions and list the answers on the FAQ page. This itself will reduce the customer support requests by half.
Pictures speak louder than words, so be sure to add photographs of your work to your website.
If you are an interior decorator, landscaper, cleaning service or any other business with emphasis on visual element, your customers would want to take a look at your work. Your Warrington website design agency can help you show off your work in style.
Online Quote – Final Word From The Warrington Website Design Team
Where possible, display your price list on your website directly. However, this may not be possible for every business. If your work requires providing an estimate/quote, provide your customers with a simple way to request for quotes and estimates.
Request your Warrington website design agency to create a custom quote request form for your website. This can contain all the important fields to enable you to provide an appropriate quote.
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